Linh Vo, CCXP

I'm Linh Vo, currently working in customer experience at Vietnam International Bank, based in Ho chi minh city, Viet Nam. I have a background in internaltional business & banking and have been passionate about customer-centric thinking and service culture for the past 7 years.

My work focuses on improving frontline service standards, designing customer journeys, implementing VoC programs,.. and I'm always excited to learn from real-world CX practices and connect with others who are driving change in their organizations.

I'm currently preparing for the CCXP certification and looking forward to exchanging insights, experiences, and best practices with this vibrant community.

Looking forward to connecting with you all!