Keith Kmett, CCXP

I have 25+ years of customer experience across automotive, financial services, airlines, manufacturing, telecom, retail, and healthcare.

I specialize in CX strategy, governance, and journey management, turning customer insight into coordinated execution for global brands. My focus is helping teams align on journeys, prioritize opportunities, and make confident cross-functional decisions at scale.

Fun journey fact: The first journey map workshop I ever facilitated was in Spanish and in Chile! 🇨🇱