Katie Duvnjak, CCXP

With 20 years of experience in B2B IT, I’m a Customer Experience leader known for building mature, award-winning programs that drive retention and long-term value. I specialize in transforming complex customer journeys into seamless, loyalty-building experiences. My approach blends strategic vision with operational excellence, ensuring CX is not just a function—but a growth engine. I’ve led enterprise-wide initiatives that earned industry recognition and helped position CX as a core differentiator. I’m passionate about creating cultures where customer-centricity thrives and teams are empowered to deliver exceptional service. My leadership is grounded in results, relationships, and a relentless focus on the customer. Now, I’m focused on expanding my impact—sharing my perspective more broadly and growing my scope of influence within my organization.

I’ve spent my 20-year career with one of North America’s top Best Places to Work, gaining diverse experience across roles and business areas.