Karan Thaker, CCXP

I'm a CX strategist and Design coach. I lead the CX strategy, insights and journey design practice at Iron Mountain, and I work with organizations on fractional CX advisory work. 

You know how change is constant in the world we live in? I help businesses become stickier with their customers and employees by bringing different departments closer together in building our products and services and uniting actions across all those departments to tackle change better - from exploring new opportunities to executing and measuring our performance against those opportunities.

More specifically, I build and operationalize end-to-end CX programs and practices such as Design Strategy and Service Design in the wider Customer Experience, Marketing and Product Management landscape. I have spent over a decade working with and within enabling functions like Product, Design, Engineering, and Research as well as operating functions like Marketing, Sales, Service, Finance and Legal.

I coach both craft and careers.

Business functions of interest: Customer Experience, Experience Management, Design Strategy, Service Design, Journey Management, Product Management, Marketing