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Director - Customer Support
Strategic and people-centered customer experience leader with over a decade of success building and scaling high-impact support teams in the digital sports media industry. I currently lead support operations at SIDEARM Sports, where I’ve grown a lean team into a thriving department supporting 1,600+ partners and resolving over 50,000 tickets annually. My passion lies in driving customer satisfaction through process optimization, team development, and cross-functional collaboration. I specialize in CX strategy, crisis communication, and self-service solutions, and I thrive on creating scalable infrastructure that empowers users and teams alike.