Biography
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times' #1 bestselling author. His books include:
- All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
- Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
- Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People
- The Zappos Experience: 5 Principles to Inspire Engage and WOW
- Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
- The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company
- The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary
- When Fish Fly: Lessons for Creating a Vital and Energized Workplace co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle
- Customer Magic: The Macquarie Way -How to reimagine customer experience to transform your business
Joseph:
- is a Visiting Professor of Service Excellence at Campbellsville University
- is the recipient of the Customer Experience Professional Association’s – Impact on the Customer Experience Profession award
- is a Certified Customer Experience Professional (CCXP)
- has been inducted into the Customer Experience Hall of Fame
- has been named one of the Top 5 Customer Experience thought leaders for six consecutive years by Global Gurus
- is on the founders' council of CustomerExperienceOne
- has served on the editorial board member for the Beryl Institute's Patient Experience Journal
- won the Asian Brand Excellence Award
- holds the Certified Speaking Professional (CFP) designation from the National Speakers Association
- is a member of the Authors Guild
He received his master's and doctorate from the University of Southern California.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
