Jessica Kinghorn, CCXP

Jessica Kinghorn, CAE, CCXP is a customer experience and marketing strategist with 20 years of leadership experience across global nonprofits and mid-size businesses. As Head of Global Marketing and Member Experience at the Young Presidents' Organization (YPO), she led a team of 35 serving 37,000 chief executives worldwide.

Jessica partners with organizational leaders to implement voice of customer campaigns, customer experience strategies, and AI-driven marketing solutions. Her approach centers on open dialogue, cross-departmental collaboration, and delivering clear, actionable outcomes. She has worked in various arenas, including leadership, education, M&A, supply chain and energy. She excels at solving complex challenges and facilitating meaningful connections both in-person and virtually.

Jessica holds a B.S. in Journalism from the University of Colorado and maintains certifications as a customer experience professional (CCXP), association executive (CAE) and project management professional (PMP), and is a trained facilitator. Based in Salt Lake City, she enjoys exploring mountain trails with her family.