Jerome Pasierb, CCXP

About Me

I am Jerry Pasierb, Director of Global Customer Experience Consulting for Lenovo.  I specialize in advancing customer experience through data-driven strategies and actionable insights. My role focuses on leading research initiatives that inform decision-making and strengthen governance frameworks for global CX programs. My team  collaborates with cross-functional teams to deliver impactful outcomes, leveraging expertise in areas such as ISG CX Governance, Digital Employee Experience (DEX), and quarterly insights reporting. Based in the Chicagoland area, I am passionate about elevating customer experience standards and fostering innovation within the enterprise ecosystem.

Key Achievements

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  Customer Experience Framework Development
  Reinforced customer trust through data-driven analytics, transparent communication, and technical rigor—improving confidence and strengthening strategic relationships.

  
  


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  Voice of Customer (VoC) Program Expansion
  Enhanced ISG VoC coverage by introducing innovative survey methods and launching additional feedback channels, broadening insights for strategic decisions.

  
  


• Impactful Reporting & Governance
  Delivered quarterly and annual impact reviews, integrating data from multiple platforms to provide clear, actionable insights for leadership and cross-functional teams.