Ingrid De Leon

I'm a Customer Experience consultant and founder of Céntrica, a boutique CX consulting firm based in Guatemala. I work with organizations across healthcare, financial services, retail, and professional services to design and implement customer-centric strategies that improve both customer outcomes and business performance.

My work focuses on translating CX from theory into practical execution—helping organizations understand their customer journeys, identify operational pain points, build measurement frameworks, and create sustainable customer-centric cultures. I am particularly passionate about connecting customer experience with business strategy and helping leadership teams turn customer insights into action.

In addition to consulting, I regularly facilitate workshops, executive sessions, customer research initiatives, and service design projects. I enjoy sharing ideas, learning from other practitioners, and exploring how CX can create meaningful differentiation in increasingly competitive markets.

I'm excited to connect with fellow CX professionals, exchange experiences, and continue learning from the global CX community.