I am Havinesh Naidoo, an experienced Senior CX Delivery Lead based in Johannesburg, with a strong background in customer experience, analytics, innovation, and behavioural economics. My expertise spans driving strategic alignment, managing stakeholder engagement, and leading cross-functional teams to deliver impactful solutions across the financial services sector. With a proven track record at Nedbank in both senior delivery and systems analyst roles, I excel at optimizing customer journeys, implementing innovative solutions, and ensuring business objectives are met. My academic background includes a Postgraduate Diploma in Artificial Intelligence, executive education in behavioural economics, and multiple certifications in agile methodologies and product management. I am passionate about leveraging technology and data-driven insights to enhance client experiences and drive organizational success.
