Gary Selinger, CCXP

Senior market researcher, CX strategist, and CCXP-certified leader with a track record of building, scaling, and shaping multi-million dollar Voice of Customer, customer experience, and competitive benchmarking programs across Financial Services, Software/Tech, Retail, in B2B/B2C/B2B2C environments. Passionate about blending analytical rigor with creative storytelling to turn complex data into clear, actionable narratives that influence decisions at every level—from product teams to the C suite.

Experienced on both the client and agency side, with leadership spanning transactional, relationship, and ad hoc programs from business-case development through insights delivery. Known for elevating insights through data visualization and strategic communication, establishing program governance, and building high-performing teams that deliver measurable business impact.

Bringing an AI-forward mindset to research and CX strategy, using emerging tools to enhance analysis, accelerate workflows, and unlock new ways of understanding customer behavior.

Selected Client-Side Impact:
• Implemented VOC governance frameworks that improved consistency and visibility across multiple business units
• Partnered with cross-functional teams to build business cases and advise on KPI and analytic approaches that improved clarity around CX performance and priorities
• Elevated insights into executive-ready narratives that shaped strategic planning

Selected Agency-Side Impact:
• Generated $3MM+ in proposed new business and won $1.5MM through VOC program assessments
• Built three wealth management clients’ VOC programs from zero to $5MM+ annually
• Led delivery teams on three key accounts, growing revenue from $6MM to $8MM annually

Core Strengths:
CX/VOC Strategy & Consulting • Insights Storytelling • Program Design & Governance • Stakeholder Alignment • Team Leadership • Executive Communication • AI-Augmented Insights