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CXO
Eman Rifaat is a leading Customer Experience (CX) Strategist and a corporate storyteller with more than two decades of experience working within the Telecom and Real Estate sectors. Throughout her career, Eman has honed her skills across a wide array of domains including operational optimization, automation, and service modeling. She excels at transforming organizations by integrating customer-centric strategies that are deeply embedded in employee engagement and channel management, ensuring a seamless journey for both employees and customers.
As a Certified Customer Experience Professionals (CCXP) ,Eman is regarded for her ability to translate complex customer journeys into actionable strategies that enhance business outcomes. Her storytelling abilities, combined with her expertise in customer experience, allow her to create compelling narratives that resonate with both internal teams and customers, fostering deeper engagement and driving positive change.
In addition to her work in CX, Eman is also a Certified Career and Life Coach, guiding executives and teams toward personal growth and leadership excellence. She has served as a Hackathon Judge and Coach, mentoring emerging leaders and startups in navigating their entrepreneurial journeys, and offering insights into innovation and customer experience.
also she is known of building leading and transforming big teams.
Eman’s certifications include:
