Elleke Faber, CCXP

Rijkswaterstaat

Senior manager CX

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About

Strategic Customer Experience Manager with extensive experience developing organization-wide vision, policies, and frameworks for customer experience (CX).
I work at the intersection of strategy, behavior, and service delivery, guiding changes that contribute to people-focused, accessible, and recognizable (government) services.
I connect strategy and execution, prioritize coherence, and work from the perspective of citizens and employees.
Driven by societal impact and improving the experience, I dedicate my energy to designing services where people feel seen, heard, and supported.