Eddie Christian, CCXP

Eddie Christian is a renowned Customer Success & Customer Experience Leader that enhances customer satisfaction, reduces churn, and scales global operations across SaaS, B2B/B2C, and sports, health and wellness industries. Recognized for delivering transformative results while fostering customer-centric cultures aligned with organizational goals. Leveraging discipline, resilience, and teamwork developed during 9- year career as professional athlete, excels at building high-performing teams, optimizing workflows, and mentoring talent to achieve their full potential. Known for implementing data driven strategies, championing customer advocacy, and driving transformational growth in mission-driven organizations. Expertise spans customer retention strategies, onboarding innovation, and operational excellence, focusing on empowering teams and elevating customer journeys.

Outside of his professional endeavors, Eddie holds (4) NASM Fitness Designations and also is the Executive Director and Lead Hitting Instructor for Show California Baseball, where he trains top high school hitters. He played baseball for three years at Long Beach State University before embarking on a professional career with the Miami Marlins, Anaheim Angels, and Seattle Mariners.