Angel Lo, CCXP

Dr. Angel Lo is a strategic transformation leader with over two decades of experience across MedTech, Biotech, High-Tech IT and advanced manufacturing. She specializes in driving organizational growth through customer-centric digital innovation across the Asia-Pacific region.

As the Head of Customer Experience, APAC at a global MedTech company, Angel leads high-impact initiatives that unify digital transformation, commercial excellence and omnichannel engagement to deliver measurable business outcomes. Her work integrates AI/ML, CRM/ERP modernization, RPA, and VOC analytics into scalable CX programs strengthening operational agility, customer loyalty and revenue performance.

Angel holds a Doctorate in Business Administration (Digital Transformation & Disruptive Technology) and global certifications including CCXP, PMP and PMI-ACP. She has built and led multilingual service and support teams across more than 12 countries, launched enterprise-wide VOC programs and established regional CX and commercial capabilities achieving double-digit efficiency gains and significant NPS improvement across key markets.

A believer in leadership through empowerment, Angel cultivates high-performance, high-trust teams that are bold, resilient and inspired to deliver world-class outcomes. Known for bridging strategic vision with operational execution, she aligns people, technology and processes to unlock customer and commercial success.

Angel currently serves as a member of the CXPA Asia Regional Leadership Council since 2023, contributing to the advancement of CX excellence across the region.