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Head of Customer Experience
For over 18 years, I’ve been dedicated to driving strategy, operations, and growth in the heart of Botswana’s public and private sectors. With an MSc in Strategic Management and certifications in enterprise risk, quality, and safety standards, I bring a wealth of knowledge and a genuine passion for service excellence to every role I take on.
My career has been about building efficient, resilient systems that adapt and thrive, whether transforming customer service delivery or the customer experience journey for the customer. Customer centricity is ultimately the end goal. Embedding customer-centric principles into organizational culture and organisational processes is of vital importance to me.
