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Sign InVertex Inc.
Customer Experience Champion
Certified Customer Experience Professional (CCXP) with 20+ years of innovating engaging customer and colleague experiences for a global provider of business SaaS solutions in the accounting and payroll space with the last 10+ years focused on building an award winning global CX program, recognized in the areas of colleague engagement, customer journey mapping, and customer centric culture.
Strong working knowledge of a wide range of CX-related platforms, such as Qualtrics and Medallia. Experienced in managing the daily operations of the global CX, Voice of Customer (VoC), and NPS programs across 14+ countries while successfully transitioning the business from a traditional installed base model to a SaaS model and retaining 90+% renewal rates in key regions.
Most recent experience is managing and expanding global customer surprise & delight programs and customer advocacy including facilitating executive customer visits, global customer engagement activities, and coordinating customer testimonial video shoots.
