Members sign in to see contact information.
Sign InUnited Nations Federal Credit Union
Member Experience Management Practice Manager
I am a Customer Experience professional passionate about helping organizations become more customer-centric. I currently serve as Practice Manager for the Member Experience Management Center of Excellence at UNFCU, where I focus on CX strategy, journey management, experience design, organizational adoption, and capability building.
My work connects customer insights with business priorities, fosters cross-functional collaboration, and translates CX principles into meaningful organizational change. I also enjoy sharing knowledge through industry events, educational workshops, and guest lectures.
I believe that sustainable customer experience transformation requires more than tools and processes—it requires aligning people, culture, and strategy around the customers we serve.
