Cynthia Nkirote, CCXP

BioCustomer Insights Manager at Absa Bank Kenya Plc with over 12 years experience in CX with a vast experience in the FMCG, Financial and Insurance Services Sectors. A certified customer experience professional, with over 12 years experience in Employee Experience (EX), driving a customer centric organizational culture, Customer Experience (CX), CX measurement and metrics, Customer Insights, CX strategy development and implementation. An AIGPE Kano Analysis Specialist and VOC Techniques Specialist, skilled in optimizing business processes. A collaborator driving innovative customer and business solutions, and nominated for the Women in CX (WiCX) 2023 - The Collaboration Award. ## Industry Insurance ## Global Region United States