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Sign InJumeirah
Brand Loyalty Operations Manager
Curious about people, passionate about understanding what drives customer behaviour, and fascinated by the gap between what organisations think customers want and what customers actually experience.
My background spans hospitality, loyalty, customer experience and operations, where I have worked on bringing customer-centric thinking closer to everyday decision-making.
Looking forward to learning from the CXPA community, exchanging ideas, and connecting with other professionals.
