Chris LaBarbera, CCXP

Chris LaBarbera is a leading figure in the contact center, Business Process Optimization, Digital transformation, and voice security space, boasting over two decades of experience. As Senior Innovation Principal at Verizon, he spearheads strategic initiatives and their execution for high-profile clients. His strengths lie in:

• Modernization:Transitioning legacy systems and infrastructure through cloud computing and automation strategies.


• CX Consulting:Providing expert guidance on Voice of the Customer, Feedback Management, Customer Retention, Telemarketing, and Experience management across Verizon’s cutting-edge communications products.


• Security Leadership:Demonstrating his expertise in senior roles, including SVP and Executive Director levels for fortune 100 companies.

Chris is a CXPA Customer Experience Professional (CCXP) and ISC2 Certified Information security professional (CISSP). To date, Chris is the only person on the globe certified at both the highest level for information security and for Customer experience.

Chris’s ability to connect technical proficiency with sharp business acumen makes him an invaluable asset. His history of driving business growth and creating innovative solutions for intricate challenges solidifies his reputation as a leader in the field.

Education:

• Degree in Information Systems, University of Phoenix


• Design Thinking Certification, Stanford University


• Certificate in Digital Transformation, Harvard Business School Executive Education Program