Chantel Botha, CCXP

Chantel Botha is a globally recognized Customer Experience strategist, keynote speaker, author, and the creator of the transformational Brand Warrior™ movement. With over 15 years of experience igniting change inside leading brands, Chantel blends strategy with soul to elevate customer and employee experiences from transactional to truly transformational.

As the author of The Customer Journey Mapping Field Guide, Chantel is known for her practical wisdom, magnetic storytelling, and ability to spark aha moments that reconnect people to their purpose. She has trained thousands of professionals, guiding them to unleash human brilliance, build emotionally intelligent cultures, and deliver on their brand promise with heart.

A fierce guardian of the human spirit in the workplace, Chantel brings charisma, compassion, and courageous truth-telling to every stage. Whether she’s coaching leaders, designing culture evolution programs, or speaking at international conferences, her mission remains the same: help people remember who they really are and how powerful they can be when they bring their whole selves to work.