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Senior Management Analyst
I am a customer experience, strategic communications, and organizational transformation leader committed to helping organizations deliver exceptional experiences for the people they serve.
Drawing on leadership experience across the U.S. Army, Department of Defense, and Department of Veterans Affairs, I specialize in aligning strategy, culture, and operations to drive meaningful, measurable outcomes.
Earning the CCXP®, alongside my CPXP® and PMP® certifications, reflects my commitment to lifelong learning and applying proven best practices that improve organizational performance and customer outcomes. I look forward to collaborating with fellow CX professionals, contributing to the global CXPA community, and advancing customer-centered leadership across the public, nonprofit, private, and higher education sectors.
