Caroline Quinlan

I have worked in the CX space since 2022 when i joined the CX Company and completed my diploma in professional CX at the CX Academy in Ireland. I have worked for several repuatble companies in CX leadership roles including AIB Bank, Electric Ireland and Ibec where i currently work as Head of CX. 

I have worked across CX strategy, Digital CX, CX Design and delivery and CX performance and data, i am passionate about the customer as well as driving impactful results for the business and i beleive continueous improvement is an essentail cycle in life and in work.

I am always learning and hold Diplomas in, CX, UX, Customer Pyschology, Digital Marketing, and Training (L&D) and i am currently signed up to complete my Masters in Cyber Pschology from September 2026. 

I have won awards and recognition for my work including the CXPA Emerging CX Leader award in 2024 and the CXM Stars Top CX Professionals - number 22 in the world in 2024, in 2025 i was a finalist in the Women in CX awards in two categories.

I am commited to my profession and completely customer obsessed!