Carlos Espinosa, CCXP

Carlos Espinosa is a Customer Experience (CX) strategist and business leader with over 25 years of experience in organizational transformation, marketing, quality, and customer experience across industries such as financial services, transportation, utilities, and technology.

He is the Founder and CEO of Clientship, where he advises large organizations on the design and execution of customer-centric strategies, combining processes, technology, and people to deliver sustainable business impact. His work focuses on positioning CX as a strategic business discipline with measurable economic value.

Carlos holds a PhD in Economics, with doctoral research focused on customer experience, emotions, loyalty, and customer recommendation, bridging academic rigor with practical application in large organizations.