Carla Almandoz

Hi everyone! I'm Carla, a CX Research & Modeling Analyst at Global Payments focused on designing the foundation for our enterprise Voice of the Customer text analytics program. My work centers on taxonomy development, NLP, AI-powered text analytics, and transforming unstructured customer feedback into insights that drive better business decisions. I'm here to learn from practitioners who have built mature CX programs, exchange ideas, and continue growing in this space. Excited to be part of the community!