Bradly Sax

Bradly J. Sax is a senior customer strategy and operational excellence executive with more than 20 years of experience building and scaling enterprise-grade customer organizations across real estate, hospitality, and services. As a leader, Bradly specializes in transforming fragmented service models into cohesive, insight-led customer ecosystems that drive loyalty, efficiency, and measurable financial returns.

Currently serving as Vice President of Customer Strategy & Experience for Centinel Public Partnerships (formerly Lendlease), Bradly has built and led end-to-end CX functions from the ground up—defining customer vision, governance, operating models, and performance frameworks across their large, multi-site portfolios. His work consistently translates Voice-of-Customer intelligence into action, delivering sustained improvements in NPS, CSAT, Ease of Doing Business, cost-to-serve, and retention while strengthening frontline execution.

A trusted advisor to C-suites and boards, Bradly aligns customer strategy with enterprise priorities, ensuring CX investments are tied to operational discipline, digital enablement, and clear ROI. He is known for embedding customer thinking into how organizations make decisions—across product, operations, technology, and people—rather than treating CX as a standalone function.

Bradly brings a pragmatic, metrics-first leadership style grounded in accountability, clarity, and change management. He is passionate about building high-performing teams, modernizing service delivery through data and AI, and proving—at scale—that exceptional customer experiences are a durable competitive advantage