Andrew Thompson, CCXP

My passions lie in experience management design and strategic partnerships. At Qualtrics, I am dedicated to enhancing customer and employee experiences through innovative strategies that align with our mission. I thrive on bringing diverse perspectives to our team, fostering a culture of collaboration and continuous improvement.

As a Strategy Consultant at Qualtrics, I partner with senior decision-makers to win key accounts and drive strategic growth. By championing a value-based approach, I help clients shape a clear vision for how Experience Management can serve as a critical enabler of their core business objectives, leading to increased deal sizes, expanded customer relationships, and higher win rates.

This strategic advisory role is built upon a decade of hands-on, client-side experience at BOK Financial. There, as VP of Client Experience Measurement, I designed and executed comprehensive CX programs from the ground up, leveraging data analysis and journey mapping to drive measurable improvements in client satisfaction and business performance. This background provides me with a unique perspective on the practical challenges and opportunities clients face, positioning me as a strategic partner in building and scaling world-class XM programs."