Andrew Carothers, CCXP

I am a senior CX professional how helps companies grow revenue, lower churn, and increase customer adoption. I currently serve as Global Head of Digital Customer Success at Proofpoint, a cybersecurity SaaS company. Previously, I co-founded Cisco Systems's CX organization and helped lead the company’s digital customer experience team. My teams have won 12 International Customer Experience Awards and multiple US and UK awards for CX strategy, digital CX, and AI tactics. I frequently speak at industry conferences, write for CX publications, and have appeared on more than 30 CX and business podcasts. I also serve as a judge for the International and US CX Awards, and a board member for the Strategic Artificial Intelligence program at the University of San Francisco School of Management.