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Sign InEyes & Ears
CX consultant
My name is Alixe, I’m 31 years old and recently became a mom — a life change that has added even more purpose and empathy to how I see people and leadership.
I was born and raised in France, where I played competitive tennis until the age of 16. Those years shaped my mindset: focused, tactical, and always striving for excellence.
At 18, I moved to the Netherlands to study at Hotelschool The Hague in Amsterdam. That’s where hospitality became part of my DNA — understanding that true service is about anticipation, empathy, and creating moments that matter.
I loved seeing guests leave with a smile, knowing that every detail — from strategy to execution — contributed to that experience. That’s where my passion for customer experience, service excellence, and strategy really started to grow.
After my training, I broadened my path beyond hospitality into customer experience design, innovation management, and change, building on the same principles I learned early on:
Be curious. Be precise. Care deeply about people and outcomes.
Today, I combine that hospitality heart with a strategic mindset — connecting people, data, and purpose to make experiences that truly work for customers and employees.
