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Director of Customer Experience Strategy
Customer Experience (CX) Strategy leader with 15+ years of cross-industry expertise spanning SaaS, fintech, telecom, and retail. I’ve built and scaled enterprise-wide Voice of the Customer (VoC) programs using platforms like Qualtrics and Medallia, and I specialize in leveraging analytics, AI, and continuous feedback loops to improve satisfaction, retention, and loyalty. My background includes leading CX strategy, mapping end-to-end customer journeys, and facilitating human-centered design workshops to align organizations around a customer-first mindset. I’m passionate about unifying teams, data, and systems to deliver seamless experiences that strengthen customer relationships and drive measurable business value. I look forward to sharing best practices, learning from peers, and contributing to the advancement of CX as part of the CXPA community.
