Ahmed Shaaban, CCXP

I believe that exceptional customer experience is the core engine for sustainable growth.  My mission is to help organizations transform their approach to CX, transforming their customer journeys to increase both loyalty and revenue.
As a Certified Customer Experience Professional (CCXP®) and Recognized Training Provider (RTP®) by the Customer Experience Professionals Association (CXPA), my work is grounded in industry-best practices. I hold additional certifications in Mastering CX and Customer Journey Mapping from Forrester™ and am honored to serve as a judge for The International Customer Experience Awards (ICXA™), Gulf Customer Experience Awards (GCXA™), and the Saudi Customer Experience Awards (SCXA™).
With over a decade of experience, my expertise includes:
• Designing and implementing transformative CX strategies
• Leading large-scale CX transformation initiatives with prominent Saudi organizations such as NCGR, NCNP, WEQAA, and Saudi Exim Bank
• Optimizing end-to-end customer journeys to drive impactful change
• Boosting operational efficiency and fostering customer-centric innovation
Currently, as a Customer Experience Senior Consultant at Kaizen Consulting, I partner with leading governmental and private sector organizations to develop innovative CX frameworks that deliver exceptional, measurable results. My commitment to continuous professional growth is reflected in my ongoing pursuit of an MBA