Ahmed El-Shabrawy

PROFESSIONAL SUMMARY

• 8+ years of diversified experience, currently serving as Sr. Account Manager at Sure Global Tech (since Jan 2025), managing government, semi-government, and holding company clients across products such as Majles Tech (Boards of Directors & Committees Governance), Makatabi (workspace digitization), SurePay (secure financial services), and SureTrust (digital identity & trust solutions).


• 3 years as Pre-sales Engineer at Al-Nafitha, specializing in Zoho solutions (CRM, Desk, Analytics, Campaigns, etc.) to optimize business processes, design customized ecosystems, and drive digital transformation.


• 4 years in event management with Tarek Nour – Le Marche Events, leading exhibition operations and enhancing customer satisfaction through improved services.


• MBA in E-Business, with a strong foundation in digital transformation and business automation.


• Extensive experience implementing and supporting Zoho and enterprise software solutions across MENA and the Gulf, serving diverse industries including government, retail, investment, and education.


• Proficient in CRM, Ticketing Systems, HR & Recruitment, E-commerce, Accounting & Finance, Inventory Management, Marketing Automation, and Project Management solutions.


• Earned multiple cybersecurity and networking certifications (IBM, Palo Alto, CCNA, Fortinet, Sophos, ICSI) during the pandemic, strengthening technical depth.


• Passionate about leveraging technology to improve workflows, deliver measurable ROI, and help organizations achieve strategic objectives.
  
  

TECHNICAL SKILLS

• Zoho Products: CRM, Desk, People, Recruit, Projects, Analytics, Books, Inventory, Campaigns, Social, Sites, Commerce.


• ERP Implementation: Customization, Integration, Training, Documentation.


• Cybersecurity: IBM IT Fundamentals, Palo Alto Networks, Fortinet NSE 1 & 2, Sophos, Linux Server Management.


• Project Management: Agile, Scrum, Google Project Management.


• Programming: Basic Linux Commands, Network Security.