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Associate Vice President, Customer Experience
Mission-driven executive with 15+ years leading high-performing B2B/B2C customer experience, marketing, and sales teams. Specialize in lifecycle strategy, customer retention, driving adoption, digital engagement, and business transformation. I am currently head of customer experience for a member-owned, liability insurance and risk management company created to serve education where I lead a centralized CX team responsible for CX strategy, Voice of Customer (VoC), digital experience, customer service, and brand marketing. I enjoy building new programs, solving challenges, and empowering teams to drive customer and business value.
