Abhishek Naik

Hi everyone, I’m Abhishek. I work in CX technology consulting, where I support enterprise clients on customer experience transformation initiatives. My work focuses on understanding business CX requirements, designing feedback and closed-loop solutions, and leading the implementation of CX platforms across surveys, reporting modules, data integrations, and workflows.

Through this role, I work closely with business and technical teams and provide actionable insights through CX reporting and dashboards, helping teams interpret feedback and make informed decisions. I’ve gained hands-on exposure to how customer insights are collected, analysed, and applied within organisations. I’m particularly interested in how CX insights translate into better decision-making and long-term customer value, and I’m looking forward to learning from and contributing to the CXPA community.