Abdulkadir Demirtas, CCXP

Dear Sir/ Madam

During my 20 years of corporate experience, I held key roles at leading organizations such as Garanti Emeklilik, Turkcell, Türk Telekom, and Istanbul Airport. Throughout my career, I have built strong expertise in B2B sales, customer experience, business development, marketing, service design, and operations management.

I am currently serving as Chief Customer Experience Officer (CCXO) at the HRTech company Idenfit. I hold two master’s degrees and the internationally recognized CCXP certification.

My main expertise areas include:

• Designing and managing customer experience strategies

• Developing new projects and growth-oriented business processes

• Service design and operations management with a hospitality approach

• Integrating physical spaces with digital technologies

I believe that agility, ambition, hard work, and strong communication skills are key to achieving success. Taking on  greater responsibilities and successfully delivering results is what drives me. In addition to my professional  qualifications, I am optimistic, digitally savvy, resilient, enthusiastic, open-minded, adaptive, a lifelong learner, a  team player, and both task- and people-oriented.

I am truly motivated to contribute to CXPA’s mission and the 2026 strategic priorities.

Regards

Abdulkadir Demirtas