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A Word from Leadership

On behalf of the entire CXPA, welcome to this dedicated landing page for the CXPA community in the United States. As we seek to drive greater understanding of customer experience across the globe, we also want to foster regional connections and community. At the top and bottom of this page, navigational links help connect you to the broader global CXPA community and resources. In the heart of this page, we strive to feature individuals, content, and links from the CXPA community in the United States. Interested in joining our vibrant CXPA community? Feel free to explore the resources and connections available here.

Nick Griffin, CCXP

Chair

Vice President, Donor Experience Operations

BioAs an executive with extensive leadership, operational management, and customer experience, I have a proven track record of delivering improved cus... Read more
(901) 237-3639

Melanie Long, CCXP

Immediate Past Chair

Customer Experience Manager

BioI am impact-focused and have spent the last 7 years building a small tech startup into a mature firm that is unrivaled in its field. My areas of fo... Read more
(757) 334-7016

George Bevensee, CCXP

Executive Vice President of Customer Experience

(973) 723-0167

Brittany L. Bluthardt, CCXP

Associate Vice President and Team Lead, Client Services

(224) 475-9733

Lauren Feehrer, CCXP

Founder and President

(401) 741-5940

Dr. Carlos Espinosa, CCXP

CEO

(623) 259-5366
Mrs. Heather Gillbanks, CCXP

Mrs. Heather Gillbanks, CCXP

VP of Customer Service & Customer Experience

I am a Change Management expert, currently applying my skills in the employee & customer experience spaces.I began my career in Sales, recently wo... Read more
(832) 732-7220

Natalie K. Jackson, CCXP

Founder & CEO

(858) 699-3024

Mr. Mark Ratekin, CCXP

Head of Global CX Consulting

BioAs a seasoned marketing executive with 25+ years of experience in the industry, I have a demonstrated ability to drive profits and increase sales t... Read more
(317) 363-9491

Jerome "Jerry" Pasierb, CCXP

Director, Global Customer Experience Consulting

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Nicole Ksiazkiewicz MHA, BSN, RN, CCXP, MHA, BSN, RN, CCXP

Director of Customer Experience, Strategy

Bradly Sax

Vice President Customer Strategy & Experience

(716) 523-6800

Eric Smuda

VP, Customer Experience

(862) 259-4524

Erika Styles, Ph.D., CCXP

CX Strategy Senior Manager

(478) 951-0506

Jenita Swenson, CCXP

Voice of Customer Manager

(612) 876-5619

Mrs. Lynnette Veguilla Torres, CCXP

Founder & CX Consultant

+1 787-376-4895

Funda Whitaker, CCXP, MSMR

VP, Strategic Insights

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Nicole DuMont

Nicole DuMont

CXPA Staff Liaison

CXPA Volunteer & Workgroup Manager

Nicole joins CXPA as their Volunteer & Workgroup Manager bringing extensive experience working with cross-functional teams in leading and developi... Read more
(518) 353-1973
Greg Melia, CAE

Greg Melia, CAE

CXPA CEO

Chief Executive Officer

CEO Greg Melia, CAE, works with the CXPA Board of Directors to:Ensure the health of CXPA's cultureStrengthen its position as the trusted source for CX... Read more
(952) 564-3048