CXPA Global | United States

A Word from Leadership

On behalf of the entire CXPA, welcome to this dedicated landing page for the CXPA community in the United States. As we seek to drive greater understanding of customer experience across the globe, we also want to foster regional connections and community. At the top and bottom of this page, navigational links help connect you to the broader global CXPA community and resources. In the heart of this page, we strive to feature individuals, content, and links from the CXPA community in the United States. Interested in joining our vibrant CXPA community? Feel free to explore the resources and connections available here.

Nick Griffin, CCXP

Chair

ALSAC/St. Jude Children's Research Hospital

Vice President, Donor Experience Operations

Melanie Long, CCXP

Immediate Past Chair

CDW

Customer Experience Manager

George Bevensee, CCXP

TVC Pro-Driver

Executive Vice President of Customer Experience

Brittany L. Bluthardt, CCXP

Walker

Associate Vice President and Team Lead, Client Services

Lauren Feehrer, CCXP

LoyaltyCraft Consulting

Founder and President

⚡Transforming CX in tech, insurance, healthcare & AEC |💃From the balcony to the dance floor, turning strategy into action My Grandfather&rsqu... Read more

Dr. Carlos Espinosa, CCXP

Clientship

CEO

Carlos Espinosa is a Customer Experience (CX) strategist and business leader with over 25 years of experience in organizational transformation, m... Read more

Heather Gillbanks CCXP

Currently Seeking a new role

VP of Customer Service & Customer Experience

𝑬𝒙𝒆𝒄𝒖𝒕𝒊𝒗𝒆 𝑬𝒅𝒊𝒕𝒐𝒓 𝑪𝑿𝑷𝑨'𝒔 "𝑪𝑿 𝑩𝒐𝒐𝒌 𝒐𝒇 𝑲𝒏𝒐𝒘𝒍𝒆𝒅𝒈𝒆"; 2023-5 CXPA Board of DirectorsAn inclusive, versatile & goal-oriented Customer Experience Lea... Read more

Natalie K. Jackson, CCXP

The Crescent Consultancy

Founder & CEO

As a Customer Experience (CX) Consultant, Natalie brings over a decade of expertise in optimizing both customer and employee journeys. In 2024, s... Read more

Mr. Mark Ratekin, CCXP

Forsta

Head of Global CX Consulting

Mr. Jerome "Jerry" Pasierb, CCXP

Lenovo

Director, Global Customer Experience Consulting

  About Me I am Jerry Pasierb, Director of Global Customer Experience Consulting for Lenovo.  I specialize in advancing customer experi... Read more

Nicole Ksiazkiewicz MHA, BSN, RN, CCXP, MHA, BSN, RN, CCXP

Trinity Health

Director of Customer Experience, Strategy

Bradly Sax

Centinel Public Partnerships

Vice President Customer Strategy & Experience

Bradly J. Sax is a senior customer strategy and operational excellence executive with more than 20 years of experience building and scaling enter... Read more

Eric Smuda

Auris

VP, Customer Experience

I have built my career on the belief that customer experience should be the growth engine for a company through reducing churn, eliminating frict... Read more

Erika Styles, Ph.D., CCXP

Kimberly Clark

CX Strategy Senior Manager

Strategic Insights & Customer Experience Leader with 15+ years of proven success transforming complex data into strategies that fuel growth, ... Read more

Jenita Swenson, CCXP

Medica

Voice of Customer Manager

I’m a customer experience and operations leader who loves turning insights into action. My work centers on building VoC programs, experienc... Read more

Mrs. Lynnette Veguilla Torres, CCXP

CX Puerto Rico, LLC

Founder & CX Consultant

Funda Whitaker, CCXP, MSMR

Qualtrics

VP, Strategic Insights

I have been supporting clients in various industries for over 25 years by consulting based on experience and market research insights and providi... Read more

Nicole DuMont

CXPA Staff Liaison

Customer Experience Professionals Association

CXPA Volunteer & Workgroup Manager

Greg Melia, CAE

CXPA CEO

Customer Experience Professionals Association

Chief Executive Officer

  Greg Melia is a global customer experience (CX) leader, strategist, and advocate for the advancement of the CX profession. As CEO of the ... Read more