"Akwaba" or in other words Welcome to the CXPA Africa page. It's our pleasure to welcome you for this visit.

 

Our mission is to support all CX professionals in Africa to share, learn, inspire, and grow throughout their entire careers. We are committed to building a local community of dedicated and highly skilled CX advocates, who will transform their environment and have a lasting impact on the African continent. 

 

On this page, you'll have access to all regional-related content to help you have a better understanding of the regional challenges and get the skills enabling you to build customer-centric organizations. No matter your industry or your position these pieces of advice will be extremely helpful.

 

An African proverb says that: "One finger alone cannot wash a face". Meaning that the strength of working together provides better and greater results. So let's work together to achieve this task of empowering generations of African professionals to have a lasting impact in making all types of organizations care about offering the best experiences to the people of Africa and the world. 

 

Feel free to connect with the leadership team for more information or to contribute.

 

We thank you for your interest in joining the CXPA community.

 

Best Regards.

 

The CXPA Africa Leadership team.


Mrs. Rebekah Z. Mugisha, MBA

Chair

Malaika Path Services

CO-FOUNDER AND LEAD CONSULTANT

I am a Customer, Employee & Partnerships Experience Advocate & Consultant with a strong foundation in Customer Experience and a passion f... Read more

Victor S. "Songa" Musiwa, CCXP

Immediate Past Chair

Namibia Revenue Agency

Manager: Service Improvement and Customer Experience

I am passionate about helping entrepreneurs and established organisations sustainably maximise shareholder value by simplifying business models t... Read more

Mrs. Olufunmilola Aluko, CCXP

Union Bank of Nigeria

Chief Brand & Marketing Officer/Head, Customer Experience

Ms. Yasmin van den Hoven, CCXP

ADvTECH

Customer Experience Manager

I am have extensive expertise in customer relationship management (CRM), customer experience management (CEM), process design, and Voice of the C... Read more

Sonia Karamagi

Stanbic Bank Uganda

Head of Customer Experience

I’m a passionate customer experience and marketing leader with 20 years of driving customer-centric transformation, digital innovation, and... Read more

Dr. Lucy Kiruthu, CCXP

Evolve CX

Customer Experience Consultant

Kholiwe Ntsonta, CCXP

Old Mutual Group

Head of Customer Strategy: Africa Regions

Anne Nyachomba, CCXP

CXPA Member

CX and Human Centred Design Consultant

Anne Nyachomba Mwangi is a Customer Experience, Human Centered Design, and Service Design leader with over 19 years of experience working across ... Read more
Nicole DuMont

Nicole DuMont

CXPA Staff Liasion

Customer Experience Professionals Association

CXPA Volunteer & Workgroup Manager

Greg Melia, CAE

Greg Melia, CAE

CXPA CEO

Customer Experience Professionals Association

Chief Executive Officer

  Greg Melia is a global customer experience (CX) leader, strategist, and advocate for the advancement of the CX profession. As CEO of the ... Read more