CXPA's Job Seekers Guide

Customer experience professionals love seeing the positive reactions from customers, colleagues, and the C-Suite that result from good CX. However, they are much less enthusiastic about the process of searching for their next CX job. Given that CX is still a young field that is not always well understood and executed, CX job seekers report that the process can be both complicated and confounding. Armed with this realization, CXPA US Regional Council chair Jenn Stephens, CCXP, MBA, LSS Black Belt appointed a task force to develop the CXPA CX Job Seekers Guide.     

Working collaboratively over several months, this dedicated team of volunteers leveraged the CXPA knowledge base, peer advice, and personal experience to develop a 32-page guidebook that covers some of the most pressing issues:                             

• What you need to know about a career in CX;
• The importance of personal reflection in your career management;
• Assessing your CX skills and developing a personalized improvement plan;
• Nuturing your CX network;
• Advice on CX application and interviews; and
• Maintaining mental and emotional well-being during your search.                      

      An accompanying workbook provides worksheets to help you organize and manage your search.     

Karan Thaker, CCXP, XMP, CSM served as lead co-author on the book, ably assisted by a global team including María Elisa Acero, Louise Jones, Nick Lygo-Baker, Aubrey Macklin, CCXP, BFA, Tom Shimko, Bradford Smith, CCXP, Tanya Thomas, CCXP, Jennifer Wright, PhD, CCXP, Lauren Deeney, Nick W. Griffin, CCXP, Rick Malsch MBA, CCXP, Eldon Phukuile, Mark Ratekin, CCXP, and Christen Heiden Spirocostas,