Presented by Rebekah Zadok Mugisha, MBA
Translating customer experience principles into sustained public-sector action can be challenging, particularly in complex, regulated, and highly diverse service environments.
In this session from CX Leaders Advance, Rebekah Zadok Mugisha, MBA, introduces a practical, plug-and-play Citizen Experience Blueprint built on the CXPA CX Framework. Drawing on public-sector work across Africa, she explores how government leaders can move beyond CX concepts and create a structured approach to implementation.
Rebekah leads the Africa CX Leaders Forum's Public Sector Governance Commission, a pan-African working group with representation from across the continent. She shares lessons from the blueprint's development and adoption, from its initial launch in Kigali through its continued evolution.
Whether you're leading a government CX initiative, working to improve public services, or seeking greater organizational support for citizen experience, this session provides a practical framework and tools you can adapt to your own environment.
CXPA members can access this course at no cost by signing in. Non-members can join CXPA to receive access or purchase the course individually.
This webinar is eligible for 1 CCXP recertification credit.
In this session from CX Leaders Advance, Brandon Cagnon, CCXP, explores how organizations can engineer CX for scale by connecting experience strategy to the systems, processes, governance, ownership, and decision rights that shape everyday execution.
Explore this valuable resource to enhance your customer experience practice.
Explore this valuable resource to enhance your customer experience practice.
Have you ever been in a rush, running through a busy airport, straining to hear announcements related to your flight? Take a moment to think about what that experience would be if you couldn’t hear any of it. In a world where sound dominates com...
