While there is a lot of anecdotal guidance for CX leaders as they take on new roles, CXPA believes in the power of research to ensure independent, consensus advice that can be trusted during a critical time. This report from Heart of the Customer, Quadient, and CXPA uncovers critical insights from CX Leaders during their first year on the job.
Table of Contents preview for the Book of Knowledge
This practical guide helps CX professionals at every career stage navigate the job market with confidence. Inside, you’ll find advice on evaluating career goals, reskilling, building your network, and standing out in applications and interviews. Developed by experienced CX leaders, the guide provides reflection prompts, best practices, and tools to help you manage transitions and position yourself for long-term success in the customer experience field.
Customers expect more than just timely support. They expect companies to anticipate their needs and resolve potential issues before they even arise. This shift
