AI is transforming customer experience faster than any previous technology shift. This exclusive CXPA white paper provides vendor-neutral guidance to help you lead with confidence. Inside, you’ll find: • The 3 critical shifts CX leaders must embrace in the AI era • A roadmap for moving from pilots to full-scale transformation • Principles for ethical and responsible AI use • The new skills that you will need to succeed
How can customer experience and customer success teams form more effective, collaborative partnerships to deliver better outcomes for their clients and their businesses? Join CXPA's Gabe Smith, CCXP as he welcomes Autodesk's Sandra Fornasier, CCXP, Head of Experience and Insights, and Sandeep Menon, Director of Customer Success, Americas, to outline their playbook for working together to deliver more value. If you're a B2B CX professional or simply want to form more effective alliances in your organization, you won't want to miss this event.
Discover how first-year CX leaders can set the stage for lasting impact—this conversation unpacks new research that maps the challenges, priorities, and strategies that define success in year one.
This monograph focuses on the roles and responsibilities of the product development and design department, outlining how CX professionals can work more effectively with their product counterparts to achieve business and customer goals. The book outlines common department structures, business challenges, and success metrics for product development and design, and explains strategies and tactics CX professionals can use to improve collaboration and achieve shared goals and objectives in improving customer experiences and generating better business outcomes.
