CXPA Recognized Training Providers (RTPs) deliver high-quality customer experience training aligned with the CXPA Customer Experience framework—the same framework that underpins the Certified Customer Experience Professional (CCXP) exam. Each RTP has completed a rigorous review of professional qualifications, curriculum, and teaching approach to ensure alignment with CXPA standards. RTPs offer programs that support both individual professionals (including CCXP exam preparation) and organizations seeking to strengthen CX capabilities. Please note: RTPs do not have access to CCXP exam questions, and their courses should be viewed as one element of a broader preparation plan, which should also draw on professional experience and other CXPA guidance.
Acceleration Strategy is a Qualtrics Partner and CXPA RTP offering live, interactive training aligned to the CCXP framework. Programs blend strategy, journey mapping/governance workshops, and practical case studies, with formats designed for diverse learning styles (Zoom). The focus: build customer-centric culture and accelerate adoption and results.
Based In: Canada
Service Area: Global/Online
B-Pro helps organizations design and scale end-to-end experience management—combining CX/EX advisory, VoC/VoE (from concept to execution), research, and capability building. Training integrates Design Thinking and Agile to embed practices that improve employee engagement and customer outcomes.
Based In: Israel
Service Area: Israel
BrandLove delivers transformative learning that equips teams to represent the brand and design exceptional customer journeys. Signature programs—The Brand Warrior™ and CX Mastery™—build skills, confidence, and CCXP exam readiness through applied practice, case studies, and action learning.
Based In: South Africa
Service Area: Global/Online
Since 2012, CX Consultancy has helped organizations operationalize CX with experienced practitioners who have “done the job.” Led by Ian Golding, the first person authorized (2014) to teach CCXP preparation, the firm mentors teams and individuals to embed practical CX disciplines and achieve certification.
Based In: UK
Service Area: Global/Online
CX-impact helps leaders assess CX maturity, set the right next steps, and build internal capability to deliver measurable improvements. As former global CX practitioners, the team brings hard-won experience (“scars and stars”) to shorten the learning curve and make change stick.
Based In: France
Service Area: Global/Online
CX University offers fully online, self-paced programs grounded in CXPA’s five domains—covering eLearning modules, gamified lessons, videos, and case work. Tracks include CCXP Exam Prep, 90-Days to CCXP (blended), and specialty courses (e.g., Journey Mapping), with 19,000+ learners trained globally and a 2022 CXPA Impact Award.
Based In: USA
Service Area: Global/Online
INDEVCO supports growth and sustainable value creation with CX and retention strategies, acquisition programs, enablement, and business excellence. With deep industrial and manufacturing expertise, the team integrates strategy, process improvement, and analytics to drive long-term results.
Based In: Lebanon
Service Area: Global/Online
Kaizen is a Saudi consultancy specializing in CX, digital transformation, and institutional excellence. Using proprietary methods and data-driven techniques, Kaizen builds capabilities, aligns CX with KPIs, and sustains improvement across public and private sectors.
Based In: Saudi Arabia
Service Area: Global/Online
KCA delivers integrated CX and organizational development—linking strategy, operations, service delivery, HR/culture, quality (Lean, Six Sigma, TQM), and branding. As a CXPA RTP, KCA provides CCXP prep and L&D programs proven across industries, supported by a global expert network.
Based In: UAE
Service Area: Global/Online
KOYOPO (Know Your Potential) is Asia’s first certified CX mentoring company. Offerings include CX transformation frameworks, a CCXP Exam Simulator, and a CX design workbook with practice questions—delivered via workshops and mentoring for global clients, including Fortune 500 teams.
Based In: India
Service Area: India
UK-based Multifarious Experience builds CX and experience-design capability through coaching and co-design. Programs span culture change, journey mapping, and service recovery, with hands-on toolkits and implementation support. Founder Hassan Mohammad, CCXP brings cross-industry expertise to diagnose, design, and deliver impact.
Based In: UK
Service Area: Global/Online
Nienke Bloem, CCXP, is a globally recognized CX leader offering speaking, training, consulting, and a practical “Make CX WORK!” approach. Known for a no-nonsense style and real-world leadership experience, Nienke helps teams implement CX with clarity, fun, and results.
Based In: Netherlands
Service Area: Global/Online
VPERIA treats CX as a CEO-level management system—aligning functions around customer value to drive growth. With 10,000+ leaders trained and extensive regional impact, VPERIA delivers consulting, training, and coaching grounded in proven methodology.
Based In: Vietnam
Service Area: Vietnam
Led by former Head of Global NPS Jaap Wilms, CCXP, Wilms & Co offers CX leader masterclasses, executive sparring on complex programs, and high-impact visualizations to engage organizations. The focus: turn CX into measurable business outcomes and build lasting capability.
Based In: Netherlands
Service Area: Global/Online
Since 2005, Xn has helped organizations build CX capabilities with a pragmatic, research-informed approach. The team translates theory into usable tools and change programs that improve performance and make companies better places to work.
Based In: Uruguay
Service Area: Uruguay
Organizations interested in applying for CXPA’s Recognized Training Provider (RTP) program are welcome to connect with us.
For more information, or to share feedback about an RTP course, please contact:
📧 gabe@cxpaglobal.org
