Valérie Gagné is a Customer Experience (CX) Designer at Beneva. In 2023, she led the rollout of the company’s first customer‑journey redesign methodology and guided the selection of Journey Track, a customer-journey management platform, to support the work at scale.The approach gained strong traction across business teams and has since been integrated into Beneva’s strategic plan.
Partnering closely with CX and business stakeholders, she conducts interviews, synthesizes insights in Journey Track, and applies design‑thinking practices to map current and future‑state journeys.
Her focus is on enabling teams to align around a shared understanding of the journey so they can better prioritize their efforts, using the journey map as a foundation, and ultimately make decisions that lead to clearer and more cohesive experiences for members, employees, and partners.
