Shawn Ashley, CCXP

Shawn is an MBA, CXPA, and Lean Six Sigma accredited, international leader in management consulting with 15+ years of experience in professional services, with a strong focus on customer and employee experience. He is passionate about experience design, helping organizations turn data into actionable insights that inform strategic decisions, improve performance, and create more human-centered experiences.

Shawn has deep expertise in designing, scaling, and leading advisory / research practices, building high-performing teams, and cultivating trusted partnerships with clients and stakeholders. His experience spans growing business units, driving revenue, and leading portfolios of advisory / research engagements across diverse industries.

Shawn specializes in experience strategy, service design, journey mapping, voice-of-the-customer/employee programs, and operational improvement to align people insights with business strategy and execution.