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CX/EX Advisory Director
A trusted advisor, helping clients to retain and grow the scale and profitability of their customer base. A firm believer that organisations should listen to their customers, or expect to be beaten by those who do.
Focuses on key, commercial priorities such as customer acquisition, retention and account growth as well as increasing operational efficiency. An experienced customer insights professional, versed in driving organisational improvement in multi-national and large scale businesses via the use of customer feedback. A proven and trusted adviser, thriving in cross-team environments and at executive level, working to drive positive change.
