Norah Alharbi

Customer Experience leader with hands-on expertise in escalation management, complex case resolution, and CX operations. Experienced in building structured processes, performance frameworks, and data-driven dashboards that translate frontline insights into measurable business impact. Passionate about customer advocacy, resolution with dignity, and designing scalable CX models that balance empathy, efficiency, and compliance. Currently focused on advancing CX maturity through governance, analytics, and continuous improvement.