Tiahna McDowell

I am delighted to be a part of CDK Global as the Director of Customer Experience (CX) Programs. I started in June of 2024. With a background in leading customer experience programs, I am deeply committed to driving continuous improvements and fostering a company culture that places the customer at the core of our operations, a value that resonates strongly with CDK Global. At my previous employer, I facilitated the company’s net promoter score (NPS) survey, resulting in improved scores and response rates. I interpreted customer feedback from various touch points and spearheaded cross-functional initiatives to enhance the overall customer experience. My other responsibilities included setting up closed-loop activities, collaborating with customer ambassadors, change management training, and ensuring customer feedback fueled growth and new ideas on many projects. I am a certified project manager (PMP) and a certified Customer Experience Professional (CCXP).