Anshul Bahl, CCXP

BioI’m a Biotechnology Engineer by education — but somewhere along the way, I discovered that my real passion wasn’t in the lab, it was in the 𝒘𝒉𝒚 behind human behavior. That curiosity led me to the world of Customer Experience, where I found my true calling: helping brands understand people better, and design experiences that truly resonate.Over the past 14+ years, I’ve partnered with global and regional brands across Retail, Aviation, Hospitality, eCommerce, Banking, and Telecom to transform how they listen to customers, act on insights, and deliver value.I specialize in data-driven storytelling, VOC program design, and driving CX transformations that move the needle — on loyalty, NPS, satisfaction, and most importantly, customer trust.CX, to me, is equal parts 𝐚𝐫𝐭 𝐚𝐧𝐝 𝐬𝐜𝐢𝐞𝐧𝐜𝐞. It’s not just about dashboards and journeys; it’s about empathy, curiosity, and the ability to see around corners. My approach blends structured analysis with a deep human lens — because at the end of the day, we’re designing for 𝐩𝐞𝐨𝐩𝐥𝐞, not personas.I’ve collaborated across industries, geographies, and seniority levels — bringing teams together around a shared CX vision and driving results that matter. To me, great CX isn’t defined by your degree — it’s shaped by how you 𝒕𝒉𝒊𝒏𝒌, how you 𝒆𝒎𝒑𝒂𝒕𝒉𝒊𝒛𝒆, and how boldly you 𝒂𝒄𝒕 on what customers need.Let’s connect if you’re looking to create experiences your customers remember — and your competitors admire. ## Industry Banking ## Global Region United States