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Member Experience Manager
I am the Member Experience Manager for Oregon State Credit Union. I have a passion for creating exceptional member journeys. Currently leading the implementation of our Voice of Member (VoM) program to drive experience improvements across the organization. I have a background in financial services and operations, I specialize in turning feedback into actionable strategies that enhance satisfaction, loyalty, and trust. Maintaining a focus on blending data-driven insights with a human touch to deliver meaningful results.
